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ATM/Debit
Card
With a Franklin First VISA Card, you’ll enjoy 24 hour access
to your savings and checking accounts, with unlimited free
use at Franklin First ATMs and for point-of-sale purchases.
You may also use your card at over 3,400 ATMs in MA and 9
other states without a surcharge (at designated ATMS of
participating banks and credit unions who are part of the
SUM Program offered through NYCE).
Fraud
Protection:
For your peace of mind your cards are
electronically watched for unusual activity 24/7 to alert us
for possible fraud. For example, if your card shows activity
in Massachusetts at noon and in India at 1:00 pm, our system
alerts us and/or you.
To report a Lost
or Stolen Card call 413-774-6700 during our regular business
hours.
After hours
please call 1-800-264-5578.
Online
Banking and BillPayer
With Franklin First Federal Credit Union First Online you
can access your accounts 24 hours a day, 7 days a week via
the Internet and
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Check
account balances |
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See if
checks have cleared |
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Transfer
funds between accounts |
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Schedule
future and recurring transfers |
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Export
to Quicken or Microsoft Money |
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Review
recent transactions |
By enabling the First Online function within Franklin First
Federal Credit Union, you can:
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Pay
bills with a click of a button |
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Make
multiple payments on a single screen |
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Schedule
future and recurring payments |
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First
Online Customer Service is available 24 hours a day,
7 days a week via telephone at 888-503-1161 or the
Online Message Center. |
To log in, click the "Log In" button at the top of the
page.
Insurance
Protection
Money on deposit at Franklin First is fully insured (up to
$250,000, backed by the NCUSIF). We are chartered by the
National Credit Union Administration (NCUA), a federal
agency, and are examined annually.
Direct
Deposit
Direct deposit is a convenient and smart way to manage your
money. You decide how much money goes into each of your
accounts. You can allocate deposits into any account:
Checking, Savings, Money Market, IRA, Christmas or Vacation
Club. You can also use Direct Deposit to make payments on
your loan or VISA account. As part of your First Advantage
Account, Direct Deposit can even reduce the rates you
receive on loans.
What is
Direct Deposit?
When you sign-up for direct deposit, your paycheck is sent
electronically to your savings or checking account and is
ready instantly for you to use. We accept direct deposits
sent by your employer through the Automated Clearing House
(ACH) system.
Not all employers allow direct deposit, check with your
employer’s benefits department to enroll.
Bounce
Protection
Never bounce a check again! You may apply for any or all of
the following: a Line of Credit (loan), an automatic
transfer from savings, or our OOPS!™ Overdraft Privilege
Program. Contact us for details.
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